Customer service representative
Introductie
Do you want to work as an customer service representative at one of the world's largest postal and logistics companies? The company offers excellent career opportunities and a stimulating work environment, encouraging employees to develop and grow within the company.
Wie zoeken we?
- +/- 3 years of experience in a customer-oriented support role, such as customer service or account manager, preferably in a logistics environment,
- You are an enthusiastic person who likes variation,
- You are customer-oriented and you think in solutions,
- Excellent knowledge of the English language,
- Minimum level of B1 Dutch
- Knowledge of SAP and Excel.
Are you interested in this vacancy? Apply directly or contact us!
We are now also available via WhatsApp!
https://wa.me/31657387095
Wat bieden wij je?
- Salary of €2600,- to €3200,-, depending on experience,
- 25 vacation days and the possibility to buy more,
- Possibility to work from home by agreement,
- A personal budget that you can spend as you choose,
- A sustainable and vitality employability budget,
- Good pension provisions,
- Collective health insurance,
- Company-specific collective labor agreement (CLA),
- Extra benefits such as discounts on fun outings and/or products of your choice,
- Room for personal development through various training opportunities.
Kilometervergoeding
Doorgroeimogelijkheden
Functieomschrijving
Do you have strong communication skills and are you looking for a challenge in the logistics industry? Or do you want to take steps and find a job with plenty of opportunities for growth?
The job as a Customer Service Representative offers all of these possibilities and more!
As a Customer Service Representative, you and your team are responsible for serving Key accounts you can think of large account as Microsoft, Samsung, Huawei and Philips. It is an all-round position in which you will be dealing with communication, commercial, and administrative tasks.
Your responsibilities will include:
- Daily communication with customers about shipments and all related matters,
- You have an alert function in the area of shipments. You act proactively and inform the customer as needed about the status of the shipment,
- You act with a commercial perspective on the matter. You approach customers to improve customer satisfaction and record your findings in a report.
Sollicitatieprocedure
- 1 van 5
Telefonische screening - 2 van 5
Interview - 3 van 5
Testen - 4 van 5
Interview bij klant - 5 van 5
Vervolg interview bij klant