For DHL Finance Services we are looking for a Credit Collector
Wie zoeken we?
- Bachelor Level
- Very good communication skills G
- ood Analytical skills
- Knowledge of financial metrics and tools
- High customer focus
- Service orientation
- Understand simple negotiation skills
- Intermediate level of English knowledge (DPDHL Business Language) preferred
Wat bieden wij je?
DHL is part of the world’s leading postal and logistics company Deutsche Post DHL Group, and encompasses the business units DHL Express, DHL Parcel, DHL eCommerce, DHL Global Forwarding, DHL Freight and DHL Supply Chain. The Financial Shared Services Center in Maastricht is part of the Express Finance Organization. We deliver Finance activities worldwide to a range of business partners within the company. Our Financial Accounting department is responsible for the general ledger (Record to Report) related activities for 14 DHL entities within Europe. The team consists of approx. 40 finance professionals. We offer a a competitive salary and you will have access to comprehensive learning programs and international career opportunities.
- To actively promote and ensure DHL trading terms and conditions are being adhered to by the customer
- To contribute knowledge and expertise toward resolving reoccurring billing issues.
- To maximise collection effectiveness from all customers in a timely and professional manner.
- To maintain efficient records of collection activities.
- To drive debt collection, involve in customer interactions (incl customer visits as deemed necessary)
- To coordinate resolution of sales and customs disputes according to escalation procedures
- To identify cheque and electric bank transfer allocation issues and coordinate rectification with responsible team
- To contribute knowledge and expertise toward resolving reoccurring billing issues
- To monitor credit accounts and report delinquent customers to Team Leader for review and action.
- To monitor credit limit of accounts and ensure proper action is taken
- To coordinate master data, billing and collection issue resolution with internal and external customers as deemed necessary and in coordination with team leader and supervisor
- 1 van 3Telefonische screening
- 2 van 3Interview
- 3 van 3Interview bij klant